Refund policy

Return & Refund Policy

At Jessie The Estie, we take great pride in offering premium skincare products that meet the highest standards of quality and care. Due to the nature of our products and for hygienic reasons, all sales are final.

All Sales Are Final

We do not offer returns, refunds, or exchanges on any products purchased through our store. This policy is in place to ensure the integrity and safety of our skincare items for all customers.

Damaged or Incorrect Orders

In the rare event that you receive a damaged item or an incorrect order, please contact us within 48 hours of delivery at shop@jessietheestie.com with your order number and photos of the issue. While we do not accept returns, we may offer a resolution at our discretion for issues due to fulfillment errors or damage during shipping.

Need Help?

If you have questions about your order, please don’t hesitate to reach out to our customer service team at shop@jessietheestie.com. We’re here to help.